This policy explains how Golder's Cakery collects, uses and protects your personal information when you use this website or order a cake.

Who I am

Golder's Cakery is run by Isabelle Golder in Woodbridge, Suffolk. I'm responsible for your personal information (the "data controller"). If you have any questions about this policy or your information, email me at isabelle@golderscakery.co.uk.

What information I collect

When you enquire or place an order, I may collect:

• your name, email address and phone number

• details about your occasion, such as the date, venue and number of guests

• design ideas and any photos you choose to send

• information about allergies or dietary requirements, if you choose to share it

• your address, if you'd like your cake delivered

• records of payments, such as the name and amount on a bank transfer

When you visit the website, some information is collected automatically through cookies, such as the pages you visit and the device you're using. You can choose which cookies to accept using the cookie banner.

How I use your information

I use your information to:

• reply to your enquiry and send you a quote

• design, make and deliver your cake

• keep you updated about your order

• keep records I'm required to keep by law, such as for tax purposes

• understand how the website is used, so I can improve it

I won't send you marketing emails, and I will never sell your information.

Photos

I often share photos of cakes I've made on my website and social media. If I'd ever like to share a photo that includes you or your guests, I'll always ask your permission first.

My legal reasons for using your information

• To respond to enquiries and fulfil orders: because it's needed to provide the service you've asked for.

• To keep financial records: because I'm legally required to.

• Allergy and dietary information: this is health information, so I only use it with your consent, and only to make sure your cake is safe for you and your guests.

• Website cookies (other than those essential to the site working): with your consent, which you can change at any time.

Who I share your information with

I only share your information with services that help me run the business:

• Squarespace, which hosts this website and the enquiry form

• Google, which provides my email

• my bank, which processes payments

Some of these services may store information outside the UK. Where they do, they're required to protect it to UK standards.

How long I keep your information

• Enquiries that don't lead to an order: up to 12 months

• Order and payment records: 6 years, as required for tax purposes

After that, your information is securely deleted.

Your rights

You have the right to:

• ask for a copy of the information I hold about you

• ask me to correct anything that's wrong

• ask me to delete your information, where I'm not required to keep it

• object to or restrict how I use your information

• withdraw your consent at any time, where I'm relying on consent

To make a request, email isabelle@golderscakery.co.uk. I'll respond within one month.

If you're unhappy with how I've handled your information, you can complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113. I'd appreciate the chance to put things right first, so please get in touch with me directly if you can.

Changes to this policy

I may update this policy from time to time. The latest version will always be on this page.